Frequently asked questions from our guests
How can I book an apartment from you?
You can book directly with us in here. You can also contact us for a quotation if you want.
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I'd like to stay longer than 28 nights. How can I book a property long-term?
With long-term inquiries we ask you to contact us to ask for a quotation and availability.
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What is included in the rental payment?
The accommodation payment includes the apartment rent for the selected time. What is also included is linens, towels, coffee, tea, electricity, WiFi, water etc. If these are not included, then we mention of it in the listing description.
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Can I cancel my rental free of charge?
If you booked from our booking engine, it might be possible to cancel the rental free of charge. Contact us for more information.
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How can I get to the property I booked?
We send detailed check-in instructions to all of our customers 48 hours prior to arrival. Kindly see your email for detailed check-in instructions. If you cannot find these, kindly contact us here.
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For how long can I rent a property?
You can rent a property through us from one night to several years. For rentals that last longer than 28 nights, we ask you to contact us to ask availability and pricing.
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We have rented a property through you. There is something wrong with the property. What should we do?
We ask that you report any defects or repair needs to us or to your host immediately. You can contact us here. If you cannot reach us immediately, you can also report urgent defects to the possible housing company's maintenance company, whose contact information can be found on the housing company's notice board.
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Is there free parking included in the property rent?
Some of the properties include free parking and some don't. If the free parking is included, it is always mentioned in the property description.
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In addition to the rent specified in the lease agreement, will the tenant incur other costs related to renting a furnished property?
The rent specified at any given property includes the costs specified in the rental agreement. Usually the rent includes WiFi, electricity, water and heating. Cleaning, towels, linens etc. might or might not be included in the rent.
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I have rented a property through you. I'd like to stay a bit longer. Is this possible and how should we proceed?
The extension of the rental is often possible. We recommend that you contact us or your host directly so that we can agree on an extension.
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What facilities and furniture does the property include?
The furniture varies depending on the property. The furniture usually includes a bed, sofa, TV, TV stand, dining set, full set of dishes, rugs, lamps, coffee maker, microwave, kettle, toaster, washing machine, and so on. The furniture for each apartment can be found in the rental advertisement for the apartment. If you are wondering about the extent of the furniture for a particular apartment, we recommend that you contact us to ask more details.
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Help! I got locked out of my rented property! What do I do?
You should contact your host directly or us. If you cannot reach your host or us, you can also call the possible housing company's property maintenance company and ask them to open the apartment door for you. Please note that in this case, you must have submitted a move-in notice to the housing company or have a copy of the lease agreement to show for the maintenance company.
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I received a link to fill in an online check-in form. Is this mandatory to do? How do you as a company process my personal data?
In most of our properties we or our hosts ask guests to fill an mandatory online check-in form. If you are unsure if the link was sent by us, you can always ask it by contacting us. You can find a description of the processing of personal data and our company's privacy policy from here.
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How fast is the WiFi in the property?
The speed of the wireless network connection varies depending on the listing. Most properties have a fast fiber optic connection, but some apartments may also have a network connection implemented with 4G technology. Please check the apartment-specific internet speed with us.
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Is there a rental deposit required for renting?
The need for a rental deposit is always determined on a case-by-case basis and is influenced by factors such as the duration and timing of the rental. Kindly contact us to ask if a rental deposit is necessary for your rental.
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Can I bring a pet to the property I rent?
Pets must always be agreed with us or with your host separately in writing. Unless you have agreed to this in the rental agreement or stated in the rental advertisement for the property in question that pets are welcome, pets are generally not allowed, even for a short visit.
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I received an offer from you to rent a property. Why is the price different from what was advertised online?
Some of the prices shown online (Idealista, Oikotie, Vuokraovi, Nettimökki for instance) are "starting prices" and are usually calculated for a specific contract period. The final rent depends on the characteristics of the apartment, as well as the length and time of the rental period.
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Do you have a 24/7 customer service?
At the moment we do not have 24/7 customer service. You can reach us by email until 10 pm on weekdays and until 11 pm on weekends. In the evenings, we only handle urgent inquiries.​​​​​​
